Cooperation and Self Management Skills

How to avoid communication mistakes and overcome difficult situations? 

You will learn techniques that are used for attentively listening to another person and getting them on board with your ideas, describing your own point of view and understanding others better. We will also look at the common mistakes made when evaluating people and choosing a behavioural strategy, explore the topics of creating the feeling of “us” and the laws of teamwork on a wider scale. Understanding these will also help better understand groups and teams as a whole, recognize what goes on within them and create the necessary feeling of “us”. 

From this training, you will receive

  • Knowledge of how to make yourself understood better, establish yourself and understand the behavioural patterns of different people, using the technique of Experience Cube;
  • Instructions to help you avoid communication mistakes and overcome difficult situations
  • The skill to achieve a better result with less energy spent

Description of the Training

The training focuses on the topic of cooperation skills (see the Topics section for more detail), based on the work of Gervase Bushe and other leading management practitioners and researchers studying workings of the organization.  This is a simple but not a simplistic method, that will help solve 80% of problems that may occur in an organization. How to cooperate in a tension-free way and reduce stress? How to express your own point of view and wishes, without offending the other party or making them defensive? This training will answer these and many other questions.

For a grown-up person to learn, the training has to be inspiring and interesting to the participant, take into account their prior experiences and knowledge, actively involve the participant and be emotionally gripping. That is why, in addition to the lecture method, we use discussions, group tasks, and practical real-life examples. In this offer the whole training is on-site inpersonal group training because we have learned that this is the most effective form of training.

 We use several methods:

  • Presentation to introduce the topics and highlight the key points;
  • Practical thinking challenges and both individual and small group brainstorming/discussion sessions (based on the client´s actual challenges as well as typical situations);
  • Group work tasks to offer the cooperation experience;
  • Interactive discussions to share thoughts, ideas and experiences;
  • Written handbook the participants can use during and after training.

Topics

Conscious behavior in cooperation situations

  • How does the feeling of “us” in the team develop and what can prevent it? How to create a sense of us in a team?
  • The main problems and obstacles with cooperation. Psychological background of misunderstanding.
  • Disagreements between people – why do misunderstandings arise and how to avoid them? What is the most common and basic problem? Educational film + pair exercise.
  • Communication errors. Common (but ineffective) ways to express dissatisfaction. The reefs of assumptions.
  • Understanding the other person. Understanding the positive intentions of the other party. How to better understand the behaviour of people who are not like me?
  • How to distinguish between describing and judging and avoid the latter?
  • Giving and receiving feedback. Conveying negative information. Negative feedback. How to give negative feedback so that it wouldn’t offend the recipient? In a way that prevents the other person from becoming reactive and defensive? Introducing one effective technique.
  • Communication skills. Skilful listening and avoiding communication mistakes. Using clear language – to avoid arguments and express yourself clearly. I-language.
  • How to describe your vision of a situation in an understandable, non-threatening and transparent way?
  • Listening and mirroring techniques – what are they necessary for and how do they work in real life?
  • What is active listening, what is it good for and how does it help to solve communication problems? 
  • How to cope in difficult situations? Managing yourself and others. How to reduce the communication partner’s uncertainty and fears? How to behave with opposing people? How to cope with “stars” or arrogant clients?
  • How to calm down your own and others’ emotions (negativity, aggressiveness, anxiety, irritation)?
  • Establishing behaviour. Establishing techniques. How to not let yourself be manipulated with? The methods of counter-manipulation.

Presentation skills

  • Fear of public speaking. Understanding and overcoming the fear of public speaking – managing causes and effects. How to overcome your fear and transform anxiety into enthusiasm?
  • Making a positive first impression.
  • Making contact with the audience. How to engage and involve the audience actively? How to activate and connect with the audience with 10 or 80 participants?
  • Elevator pitch. Elevator pitch examples and how to make yours.
  • What NOT to do. Suggestions to avoid common mistakes people do in public speaking situations.
  • Technical advices. Communication through web.
  • Tips for presentations and public speaking – helpful pointers. The 6-step process for delivering your presentation.

Self-management

  • Coping with negative emotions and stress. Self-management in critical situations – what to do to remain calm in every situation? How to take the role of a calm bystander and how quickly can that be done? How to calm down and switch to constructive solutions when dealing with negative emotions (aggression, anxiety, irritation)? 
  • What does science already know? What does satisfaction with life depend on and what doesn’t it depend on? What are my options in managing my condition (anger, fear etc.)? Neuropsychological glimpse at Mindfulness. What are my options in managing automatic bodily and emotional reactions? 
  • Opportunities to increase resilience and satisfaction. Avoiding burnout. 
  • Best practices in self-management psychology. Research results and practical benefits of brain research. How to make better use of your brain? Untapped potential of internal human resources.
  • How to think in difficult times? Some techniques and exercises to change your thinking and habits you don’t need. Recommendations for applying self-management techniques in a changing environment.
  • What does it mean to think through anxiety and how to do it? Introduction and testing of different techniques. Educational film “One Day in Emily’s Life”.
  • How to think in times of change and how to get out of the various obstacles or downturns set by life? Is it really possible to achieve a situation where I will never be angry, anxious or offended again? Controlling negative emotions by changing the perception of broad perception and attention.
  • Getting through to others with the help of self-management. How does knowing self-management methods help us to be more successful in customer relations? How does skillful self-management help us to be more considerate in our relationships? 
  • What else should you learn about it in life and what is worth practicing?

If you want a different offer or to add/remove topics, call or write to us, we will help to adapt the training program to meet the needs of you and participants.

Time Schedule

Example schedule for both days:

  • 9:45 – 10:00 Arriving, morning coffee
  • 10:00 – 11:30 Training
  • 11:30 – 11:45 Coffee break
  • 11:45 – 13:15 Training
  • 13:15 – 14:00 Lunch
  • 14:00 – 15:30 Training
  • 15:30 – 15:45 Coffee break
  • 15:45 – 17:00 Training

The Trainer

Elina Siilbek

Elina Siilbek is a trainer and management consultant. She has studied psychology at Tallinn University and organizational psychology and communication psychology at Tallinn University of Technology and has more than 20 years of experience of training as well as managing people. Her main area of expertise is management consulting in matters of organizational behavior, personnel selection and appraisal, analysis and influencing organizational culture, etc. She also provides trainings in the field of public speaking, communication skills and self management skills. She has given training to managers of public and private sectors and lectures to students. Her latest project was a training program for the Ministry of Justice where she taught communication skills to 250 officers. She has also trained international companies like Coolbet, Swedbank, Helmes, ETS Nord, Playtech etc. Besides working as a trainer, Elina Siilbek manages a public organization with 60 employees and is the leader of the project 21CenturySoftSkills helping to bring the teaching of collaboration and communication skills to schools. 

The price of the training depends on the number of participants, the location and duration of the training. Ask for an offer at elina.siilbek@gmail.com or (+372) 509 9885

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